At Salud Technologies, we strive to deliver high-quality AI platforms, tools, and services that meet the needs of our customers. This Refund Policy outlines the terms governing refunds and cancellations for all purchases and service agreements.

Eligibility for Refunds

Refund eligibility depends on the type of service purchased and the terms agreed upon at checkout or within a written service contract. Subscription plans, licenses, implementation services, consulting engagements, custom development, and on-premise deployments are generally non-refundable once service access has been granted or work has commenced.

Subscription Services

For subscription-based services, payments are billed in advance and are non-refundable for any unused portion of the subscription period. Customers may cancel service at any time to prevent future charges, but cancellations do not result in refunds for current billing cycles.

Professional Services & Custom Work

Fees paid for onboarding, integration, consulting, custom development, simulations, deployment services, or research engagements are non-refundable once work has begun or project deliverables have been initiated.

Exceptional Refund Requests

In rare circumstances where a refund request is submitted prior to onboarding or platform provisioning, eligibility may be reviewed on a case-by-case basis at the sole discretion of Salud Technologies. Approval of such requests is not guaranteed and depends on contractual terms, service status, and operational costs already incurred.

Billing Disputes

If you believe a billing error has occurred, you must contact our support team within 14 days of the charge being issued. We will review all billing disputes and provide corrections where applicable once verification is completed.

Refund Method

All approved refunds, when applicable, will be issued to the original payment method used during purchase. Processing times are dependent on financial institutions and may take 5 to 10 business days to appear in customer accounts.

Policy Updates

Salud Technologies reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with immediate effect. Continued use of our services following policy updates constitutes acceptance of those changes.

Contact

For any refund questions or billing concerns, please contact our support team through the official channels provided on our website.